Frequently Asked Questions
Explore our FAQs to learn more about how it all works and how we make preserving and sharing memories effortless for you and your loved ones.
What is a Digistone?
A Digistone is a QR code plaque that, once scanned on a mobile phone, opens up to an online profile where you can celebrate and share memories of your loved one. The profile can include photos, stories, and tributes, allowing family and friends to contribute their own memories, creating a lasting, shared tribute that lives on forever.
How do I create a memorial?
Creating a memorial with Digistones is simple. After you fill out the online form with your loved one's details, including their story and photos, we’ll take care of the design for you. Once completed, you'll receive a beautifully crafted QR code plaque to place on their gravestone. This makes it easy for others to access and share the memorial, preserving memories for years to come.
Can others contribute to the memorial?
Yes! When someone scans the QR code, they can view the profile and upload their own memories and photos without needing to log in. It’s a seamless way to collect and share stories from family and friends.
If you do not wish to have others able to contribute you can opt to have the profile locked after completion.
How long does it take to set up?
Once we have all the necessary information from you, we’ll create your loved one’s memorial profile within 2 business days. If the memorial is needed urgently for a service, we’ll prioritise it for immediate creation. The QR code plaque will be sent to you and typically arrives within 3 weeks, delivered right to your doorstep.
What if QR codes become obsolete?
QR codes are a widely used and evolving technology, and their compatibility with modern devices ensures they will remain relevant for the foreseeable future. Even if future technology changes, QR codes are designed to be easily accessible and adaptable. Your QR code plaque will continue to link to your loved one’s memorial for years to come, ensuring their story is never forgotten.
How long will the memorial last?
With our one-off fee of NZ$499, we guarantee that your memorial page will remain online forever. We are committed to preserving these precious memories and have have established a fund to ensure hosting continues even if our company was to cease operations in the distant future.
Are you a NZ company?
Yes, we are proudly a New Zealand-based, owned and operated company. We partner with local manufacturers to create our high-quality QR code plaques, ensuring your loved one’s memorial is crafted with care and precision.
What if I need the QR code urgently?
We offer an immediate service for urgent requests, ensuring the online profile is created and the QR code is ready for use ASAP. This is a popular service for those wanting the QR code to go inside service booklets, or on signs at the funeral service.
What if I don’t have all the information ready right now?
That’s okay! You can provide what you have, and we’ll work with you to complete the memorial at your pace.
Where should I place the QR code plaque?
The plaque is designed to be weather-resistant and durable, making it perfect for placement on gravestones, memorial benches, or other meaningful locations.
How do I know the QR code will last over time?
Our QR codes are laser-etched onto a high-quality, weather resistant material, ensuring they remain readable for decades, even in outdoor conditions.
What happens if the QR code gets damaged?
If the QR code ever becomes damaged or unreadable, simply contact us, and we’ll help arrange for a replacement plaque.
Do I need an internet connection to view the memorial?
Yes, an internet connection is required to access the online memorial when scanning the QR code. Smartphones all have data capabilities and are the most popular technology used to scan the plaques.
Is there a warranty or guarantee for the QR plaque?
Yes, our plaques come with a guarantee. If you experience any issues, we’ll replace the plaque at no additional cost if it is a manufacturing issue, we also have the option to purchase additional QR codes as well.
What materials are used for the QR plaque?
Our plaques are made from a high quality durable, weatherproof plastic material that is specifically designed to withstand outdoor conditions and last for years.
If you still have unanswered questions, or would like more information, fill out our enquiry form and we’ll be in touch soon!